Responsible for total practice management of multi-location, multi-provider practice. Plans, coordinates, directs and supervises the practice sites. Accountable for the overall operational business and clinical functions of the practice.
Supervises all activities and staff in each assigned location; including but not limited to setting up and maintaining office workflows ranging from patient flows, staffing, performance management and adherence to corporate policies and procedures.
Provides oversight for all practice expenditures.
Enhances operational effectiveness, emphasizing cost containment without jeopardizing the quality of care.
Ensures compliance with Medicare, HIPAA, OSHA, labor laws and the corporate compliance plan and responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact.
Ensures new employees are on boarded per guidelines following completion of the centralized orientation and training.
Reviews calculations for income distribution plan (IDP) and documents changes to the IDP as necessary.
Ensures new providers are trained and follows integration plan.
Ensures physical plant is in proper repair and addresses needs for upgrades, moves and changes.
Ensures effective management at each location and delegation of responsibilities to ensure smooth daily operations.
Monitors and improves productivity and other key performance indicators.
Analyze business opportunities that present to the practice, provide recommendations and ensure implementation if approved.
Meets regularly with physician(s) to review financial performance and key performance metrics; continuously evaluating opportunities for improvement.
Resolve administrative issues; ensures lines of communication are open to ensure high employee morale in a professional, healthy work environment.
Informs providers and WCF management about current trends, problems and activities to initiate new policies or facilitate improvements to current policies and workflows.
Acts as a liaison with Central Business Office for centralized services.
Collaborates with Senior Management on designing and implementing strategic initiatives and contributing to the overall success of the organization.
Ensures WCF’s policies and guidelines are implemented at each office location.
Promotes patient safety including creating a safe clinical environment for patients in accordance with industry standards, certifications, and WCF policies.
Collaborates with the CBO to analyze patient survey data, review data with providers and staff, and create strategies based on the results.
Maintains a consistent focus on the patient experience including immediately addressing customer service issues and enhancing office work flow to improve the overall patient experience.
Participates in required meetings and teams and communicates updates and changes to physicians and staff.
Maximizes a professional, effective, and efficient working atmosphere.
Ensures all charges are entered daily and cash is reconciled and balanced with the system and bank deposits.
Keep each calendar current and accurate for all physicians and answering service.
SCOPE – complete process to be SCOPE certified, ensure compliance with all policies and guideline and spearhead recertification when required.
Ensure hospital privileges for providers are obtained and maintained
Other duties as assigned.
Bachelor’s Degree in healthcare or business management; appropriate experience may be substituted for educational requirements
Minimum 5 years healthcare management experience preferred
Knowledge of electronic medical record system
Excellent written and verbal communication skills
Effective working knowledge of healthcare financial management
Proven ability to analyze, problem-solve, adapt, delegate, negotiate, and tolerate while effectively communicating, planning and organizing all with attention to detail