The Centralized Triage Nurse provides professional clinical care for patients following established protocols and practices. Provides extensive OB/GYN triage via telephone and documents all interactions utilizing the electronic medical record. This individual will follow physician approved orders and conduct appropriate physician consultation to provide patient care within their scope of practice. Assists patients with scheduling acute or routine appointments, educates patients regarding medical conditions, and participates in patient care coordination. The nurse will demonstrate independent critical thinking with the ability to multi-task in urgent and acute situations prioritizing work safely and efficiently.
Provides extensive OB/GYN triage via telephone and documents all interactions utilizing the electronic medical record.
Conducts appropriate physician consultation to provide patient care and serve as a centralized point of contact for patients, care givers and medical providers for the organization.
Uses clinical skills and expertise in the area of patient assessment to determine the nature of the request for service.
Assists patients with scheduling acute or routine appointments, educates patients regarding medical conditions, and participates in patient care coordination.
Effectively and efficiently coordinate, implement and monitor the care management process and treatment plan for patients.
Communicate openly and empathetically with patients and families.
Provide education and support for the patient and their families.
Work collaboratively with the care team, including outside hospital and urgent care centers to implement the patient care plan.
Monitor patient outcomes and satisfaction.
Establishes and maintains strong working relationships with providers, patients, and care givers.
Adhere to all company policies and procedures.
All other duties as assigned.
Registered Nurse (RN), graduate of an accredited school of professional nursing.
Valid Florida RN license.
Current BLS certification required, ACLS preferred.
Minimum 3-5 years’ experience in OB/GYN; emergency department experience a plus.
Must possess strong customer service and communication skills.
Must possess characteristics of self-motivation, initiative and flexibility in response to changing organizational needs.
Ability to easily navigate EHR systems and various other electronic documentation platforms.
eCW electronic medical records system experience