Women's Care USA

  • EHR Lead Specialist

    Job Locations US-FL-Tampa
    Posted Date 1 month ago(12/18/2018 4:18 PM)
    Job ID
    2018-3780
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Provides EHR support to EHR Specialist(s) and end users to resolve Electronic Health Record issues and update multiple EHR application configurations.  Refers matters outside their scope of duties to the Application Manager.

    Responsibilities

    1. Assists end users in resolving EHR issues by fielding telephone calls, email communication and monitoring the Fresh Desk ticket system for multiple clients.
    2. Diagnoses problems, performs troubleshooting activities and opens Support tickets as needed.
    3. Assists with testing new versions of EHR applications and documenting potential workflow changes.
    4. Follows process for system set up/configuration within EHR application
    5. Documents, tracks and monitors reported problems to facilitate timely resolutions and ensures resolutions are communicated to other IT staff.
    6. Performs duties relying on established guidelines, professional discretion and direction from manager, if needed, to accomplish daily job functions.
    7. Assists with EBO reporting and updates as required.
    8. Tracks and ensures daily processes are completed and or provides coverage while staff are out
    9. Documents current and or new workflow/configuration within job scope
    10. Performs other duties as assigned.

    Qualifications

     

    1. High school diploma or equivalent.
    2. Minimum of 3-5 years relevant experience.
    3. Must be familiar with an EHR application and set up/configuration processes.

     

    PREFERRED QUALIFICATIONS:

     

    1. 2-4 years EHR Support and set up/configuration experience

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